REFUND POLICY

Effective Date: January 15, 2024

1. Scope

This Refund Policy applies to all Covered Properties and Services owned, leased, managed, branded, or operated by Mountainside Orchard worldwide, regardless of location or booking channel.

2. No Refunds Except As Allowed

Refunds are issued only when expressly permitted under our Terms/Cancellation Policy or when legally/platform-required.

3. Refund Amount

If a refund is due:

Any non-refundable portion described in the Cancellation Policy is withheld.
OTA service fees are refundable only if the OTA refunds them.

4. Refund Timing

If approved under these Policies:

Mountainside Orchard will initiate/issue refunds within 7–14 business days of confirmed cancellation.
Refund receipt timing varies by payment method, bank, or OTA and may take up to 30 days to post to the original form of payment. We are not responsible for third-party processing delays.

5. Chargebacks

Filing a chargeback or payment dispute without using the dispute process in the Terms may be treated as a breach of contract. We reserve the right to present these Policies, booking confirmations, and property/event records to payment processors and pursue recovery of costs where allowed.

4) PRIVACY POLICY

Effective Date: November 20, 2025

Mountainside Orchard respects your privacy. This Policy explains what we collect and how we use it in connection with any Covered Property or Service we operate worldwide.

1. Information We Collect

We may collect:

Identity/Contact: name, email, phone, address.
Booking Data: dates, guest count, event needs, preferences, communications.
Payment Data: billing details and transaction records (processed by third parties; we do not store full card numbers).
Device/Usage Data: IP address, browser type, pages visited, referral sources, cookies.

2. How We Use Information

We use information to:

process bookings and payments,
communicate logistics and support,
improve properties/services and the Site,
meet legal requirements,
prevent fraud and enforce Policies.

3. Sharing of Information

We may share data with:

payment processors, OTAs, booking tools,
operational providers (cleaning, maintenance, event support),
legal authorities if required.
We do not sell personal information.

4. Cookies & Analytics

We use cookies/analytics to understand Site usage and improve performance. You can disable cookies in your browser, but some Site features may not work properly.

5. Data Security

We use reasonable safeguards to protect information. No system is perfectly secure; use of the Site is at your own risk.

6. Data Retention

We keep information as long as needed for bookings, compliance, dispute handling, and legitimate business purposes.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or limit use of your data. Contact us through the Site to request this.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect data from them.

9. Policy Updates

We may update this Policy by posting a revised version on the Site. Continued use indicates acceptance.

Refund Policy