CANCELLATION POLICY

Effective Date: January 15, 2024

1. Scope

This Cancellation Policy applies to all bookings for any Covered Property or Service owned, leased, managed, branded, or operated by Mountainside Orchard, anywhere in the world, regardless of booking size, purpose, or channel (direct or OTA).

2. 48-Hour Booking Window (Partial Non-Refundability)

• For cancellations made more than 30 days prior to arrival/event date:
  
  • If you cancel within the first 48 hours after booking, your cancellation is refundable except for any non-refundable OTA fees, and subject to any mandatory OTA grace periods.
    
  • After 48 hours from booking, 25% of total booking fees become non-refundable (“Date-Hold Fee”).
    

3. 30-Day Non-Refundable Period

• Cancellations made within 30 days of arrival/event date are 100% non-refundable.
  This reflects the high value of reserved calendar dates and reduced rebooking ability near the booking date.
  

4. Events Payment Schedule

• 50% deposit due at booking.
  
• Remaining 50% due 90 days before event date.
  
• If booked within 90 days, full payment due at booking.
  All event cancellations follow Sections 2–3 above.
  

5. Rescheduling

Rescheduling is not guaranteed. If approved, rescheduling may be treated as a cancellation plus a new booking, potentially requiring additional fees. Any amounts already non-refundable remain non-refundable.

6. Travel Insurance

Guests are strongly advised to purchase travel/event insurance.

7. Extenuating Circumstances / Major Disruptive Events

If an OTA or local law mandates refunds in a qualifying case, we will comply with the required minimums. Outside those narrow minimums, this Policy controls.